Order Cancellation

1Cancellation Eligibility

• Unpaid orders: An unpaid order is not processed, so no cancellation request is required.
• Paid standard orders: A paid order for a standard, non-custom item may be cancelled before it is dispatched.
• Custom or personalized orders: These orders cannot be cancelled after they are placed.
• Dispatched orders: An order cannot be cancelled after dispatch.

2How to Request a Cancellation

1. Email sale@wishmascot.com or use our Contact Us page.
2. Include your order number, the purchaser's name, and the email address used for the order.
3. State clearly that you are requesting cancellation. You may also include the reason for the request to help us assist you.
4. Wait for our email confirmation. Your order remains active unless and until we confirm that it has been cancelled.

We will review the order's status when we receive your request and will let you know whether cancellation is still possible.

3Custom or Personalized Orders

Custom-made and personalized mascot costumes cannot be cancelled after the order is placed because materials, production planning, and workmanship are based on the measurements, colors, artwork, text, and other specifications submitted with the order.

Please review all product options and customization details carefully before completing payment. If you believe information was recorded incorrectly, contact us immediately. We will review the request, but a change cannot be guaranteed once production has begun.

4After an Order Is Dispatched

Once an order has been dispatched, it can no longer be cancelled. If a standard, non-custom item is eligible for return, you may request a return after delivery in accordance with our Return and Refund Policy.

Return eligibility, authorization requirements, return shipping costs, and refund terms are governed by the Return and Refund Policy. Original shipping charges and other carrier costs already incurred are not refundable unless the return results from our error, a product defect, or applicable law requires otherwise.

5Refunds for Approved Cancellations

• An approved cancellation refund will be issued to the original payment method used through PayPal.
• We will initiate the refund after the cancellation has been confirmed by email.
• Please allow up to 7 business days for the refund to appear in your account.
• PayPal or your financial institution may require additional time to post the refund after we issue it.

6Shipping Address Changes

Before dispatch: Contact us as soon as possible if you need to correct or change the shipping address. We will make reasonable efforts to update it, but the change is not complete until we confirm it by email.

After dispatch: We cannot change the shipping address after an order has been dispatched. Please confirm that the complete delivery address is correct before submitting your order.

7Promotional and Sale Orders

Orders placed during a promotion or sale follow this cancellation policy unless separate promotion-specific terms were clearly displayed at the time of purchase. Any applicable promotion-specific terms form part of the order conditions.