Order Cancellation Policy

At www.wishmascot.com, we understand that circumstances may change and you might need to cancel your order. To ensure a smooth cancellation process, please review the following guidelines.

1. Eligibility for Cancellation

1.1 Timeframe for Cancellation

• Before Dispatch: You can cancel your order at any time before it has been dispatched. Once your order has been dispatched, it can no longer be cancelled, but you may be able to return it following our Return Policy.

1.2 How to Request Cancellation

• Contact Us Promptly: To cancel your order, please contact our customer support team as soon as possible. Provide your order number and the reason for cancellation.
• Cancellation Request: We will make every effort to accommodate your cancellation request if it is received before dispatch.

2. Process for Order Cancellation

2.1 Confirmation of Cancellation

• Email Confirmation: Once we process your cancellation request, you will receive an email confirmation that your order has been successfully cancelled. This will include any relevant details and next steps if applicable.

2.2 Refunds

• Full Refund: If your order is cancelled before dispatch, a full refund will be issued to the original payment method (PayPal). Please allow up to 7 business days for the refund to appear in your account.

2.3 Non-Refundable Costs

• Shipping Costs: If your order has already been dispatched, any shipping costs incurred cannot be refunded.

3. Special Considerations

3.1 Custom or Personalized Orders

• Non-Cancellable: Custom-made or personalized mascot costumes cannot be cancelled once the order has been placed due to the bespoke nature of these items. Please review your order carefully before finalizing.

3.2 Special Promotions

• Promotional Orders: Orders placed during special promotions or sales are subject to the same cancellation policy, but please be aware that certain promotions may have specific terms regarding cancellations.

4. Address Changes

4.1 Changes Before Dispatch

• Address Updates: If you need to change the delivery address for your order, please contact us as soon as possible. We will make every effort to update the address if the order has not yet been dispatched.

4.2 Address Changes After Dispatch

• After Dispatch: Once an order has been dispatched, address changes are no longer possible. Please ensure your shipping address is correct before finalizing your purchase.

5. Contact Us

If you need to cancel your order or have any questions about our cancellation policy, please contact our customer support team:

Email: sale@wishmascot.com