Help Center

Last updated: September 2, 2026

Welcome to Wishmascot. Wishmascot is an online mascot costume store operated by Bestyork LLC. We offer standard and custom-made mascot costumes for schools, sports teams, businesses, events, and other organizations.

This page provides an overview of ordering, payment, shipping, cancellations, and returns. For complete terms, please review the policy pages linked below before placing your order.

1. How to Place an Order

1. Browse our products and select the costume you would like to purchase.
2. Choose the available size, style, and other product options. For a custom or personalized costume, review all measurements, colors, artwork, and personalization details carefully.
3. Add the item to your cart.
4. Sign in to your account or create a new account.
5. Enter a complete and accurate shipping address.
6. Select an available shipping method and PayPal as your payment method.
7. Review the product details, shipping method, order total, and all applicable charges before submitting payment.

We begin processing an order after payment has been confirmed. You can view your order information and order history from your account.

2. Payment

We accept PayPal. You may pay with a PayPal account or, where PayPal guest checkout is available, with an eligible credit or debit card through PayPal. All payment transactions are processed by PayPal.

The final amount and currency charged will be displayed during checkout before you submit payment. For more information, please read our Payment Methods.

3. Order Processing and Delivery

Order processing and shipping are separate stages:

• Processing time: Orders are normally processed within 3–5 business days before shipment.
• Custom items: Custom-made items may require an additional 3–5 business days of processing.
• Standard delivery: Estimated shipping time is 5–7 business days after processing. Standard delivery is free.
• Express delivery: Estimated shipping time is 2–3 business days after processing. Express shipping charges are based on package weight and are displayed at checkout.

Delivery estimates begin after processing is complete. Customs clearance, carrier delays, severe weather, holidays, or an incomplete address may affect delivery time. Please review our Delivery Information for the complete shipping terms.

4. Order Tracking

After your order ships, we will send a shipment confirmation email with available tracking information. Please make sure the email address entered with your order is correct and check your spam or junk folder if you do not see the message.

If you have not received tracking information after the applicable processing period, contact us and include your order number.

5. Changes and Cancellations

• Unpaid orders: An unpaid order is not processed. No cancellation request is required.
• Standard orders: A paid standard order may be cancelled before it is dispatched. Contact us as soon as possible with your order number. A cancellation is not complete until we confirm it by email.
• Custom or personalized orders: These orders cannot be cancelled after they are placed because production is based on the specifications provided with the order.
• After dispatch: An order cannot be cancelled or its shipping address changed after dispatch. If eligible, a standard item may be returned under our Return and Refund Policy.

An approved cancellation refund is issued to the original payment method. Please allow up to 7 business days for the refund to appear in your account. For complete details, please read our Order Cancellation Policy.

6. Returns and Refunds

• Standard, non-custom items: Contact us within 7 days after delivery to request a return. The item must be unused and returned with its original tags and packaging.
• Return authorization required: Email us with your order number, the reason for the return, and relevant photos when applicable. Wait for a Return Authorization number and return instructions before sending the item. Returns sent without authorization may not be processed.
• Return shipping: The customer is responsible for return shipping costs unless the return is caused by our error or a product defect. Use a trackable shipping service and securely package the item; shipping insurance is recommended.
• Custom and personalized items: These items are not returnable or refundable unless they have a manufacturing defect or do not match the confirmed order specifications.
• Damaged, defective, or incorrect items: Contact us within 7 days after delivery and provide photos and a detailed description of the issue. We will review the claim and provide an appropriate replacement or refund.
• Refund timing: After an authorized return is received and inspected, an approved refund will be initiated to the original payment method within 1–2 business days. Additional time may be required for PayPal or your financial institution to post the refund.
• Exchanges: We do not offer direct exchanges. If you need a different eligible item or size, complete the return process and place a new order.

Please read the complete Return and Refund Policy before requesting a return. Do not mail a return to our business address unless the return instructions specifically direct you to do so.

7. Customs Duties and Import Taxes

Orders shipped outside the United States may be subject to customs duties, import taxes, VAT, or courier handling charges imposed by the destination country. These charges are not included in the shipping charge shown at checkout and are the recipient’s responsibility. Customs clearance may also delay delivery.

For more information, please read our Customs and Import Tax Policy.

8. Contact Wishmascot

For help with an order, include your order number in your message.

Business name: Bestyork LLC
Store: Wishmascot
Address: 333 S Yost St, Aurora, CO 80012, United States
Email: sale@wishmascot.com
Phone: +1 949-663-3608
Contact form: Contact Us

Our customer support team can assist with product questions, order status, shipping, cancellations, and return requests.