Returns Policy

1Return Eligibility

We accept returns only when a product arrives damaged, has a manufacturing defect, is different from what you ordered, or is materially different from the specifications approved for the order.

You must contact us within 7 calendar days after delivery. To remain eligible while we review the claim, the product must be:

• kept unused after the problem is discovered and not washed or altered;
• in its original condition with all tags attached; and
• returned with its original packaging and all included parts and accessories.

We do not accept returns for non-defective products, including returns requested because you changed your mind, ordered the wrong size, no longer need the product, or prefer a different color, design, or product.

Please contact us before sending anything back. A product that does not meet these conditions may be refused or returned to you.

2Qualifying Product Issues

A product may qualify for a return, exchange, replacement, or refund when:

• it was damaged when delivered;
• it has a manufacturing defect in its materials, construction, or workmanship;
• we sent a different product from the one shown in your order confirmation; or
• a custom, personalized, or made-to-order product is materially different from the specifications we approved with you.

Minor, non-material variations that commonly result from handmade or made-to-order production, screen color differences, lighting, materials, or reasonable measurement tolerances are not defects.

Custom, personalized, and made-to-order products are not eligible when the issue results from inaccurate measurements, artwork, text, colors, or other information supplied or approved by you. Please review all customization details carefully before approval.

3How to Request a Return

To request a return, contact sale@wishmascot.com within the applicable 7-day period and provide:

• your order number;
• the email address used to place the order;
• the reason for the return request; and
• clear photos or video where reasonably necessary to show a defect, damage, or incorrect item.

If the return is approved, we will provide a Return Authorization (“RA”) number and return instructions.

4Return Shipping and Packaging

For an approved return involving a damaged, defective, or incorrect product, Wishmascot will be responsible for the reasonable return shipping cost. Depending on the destination and circumstances, we may provide a prepaid return label or other return instructions.

Do not arrange or pay for return shipping before receiving our instructions. Shipping costs incurred without prior authorization may not be reimbursed.

Pack the product securely in its original packaging and use the approved tracked shipping method. Keep the shipping receipt and tracking information until the return is resolved.

5Inspection and Refunds

After we receive a returned product, we will inspect it to confirm that the return was authorized and that the product meets the conditions in this Policy.

If the return is approved after inspection, we will process the refund within 1–2 business days. Refunds are issued to the original payment method unless otherwise required by law or agreed with you.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account. That additional processing time is outside our control.

6Exchanges and Replacements

We accept exchanges or provide replacements for approved claims involving products that arrived damaged, are defective, are incorrect, or are materially different from the approved specifications.

An exchange or replacement will normally be for the same product or for a corrected version of the product ordered. All exchanges and replacements are subject to product availability and reasonable production time.

We do not offer exchanges for change of mind, preference, ordering the wrong size, or choosing the wrong product or customization details. If an approved replacement is unavailable, we will issue a refund to the original payment method.

7Resolution for Eligible Product Issues

If a product arrives damaged, has a manufacturing defect, or is different from what you ordered, contact sale@wishmascot.com within 7 calendar days after delivery.

Include your order number, a detailed description of the issue, and clear photos or video where reasonably necessary to assess the claim. Please keep the product and all packaging until we provide instructions.

After reviewing the information, we will offer an appropriate exchange, replacement, repair where suitable, or refund. The available resolution may depend on the nature of the issue, product availability, and applicable law.

The 7-day notice period does not reduce any longer mandatory right you may have under applicable law.

8Products That Are Not Eligible for Return

Except where required by applicable law, we do not accept:

• non-defective products returned because of change of mind, preference, sizing, or ordering error;
• custom, personalized, or made-to-order products that are not defective or materially different from the approved specifications;
• products showing signs of use, wear, washing, alteration, damage after delivery, or improper handling;
• products missing original tags, packaging, parts, or accessories; or
• unauthorized returns or return requests made after the applicable return period.

9Policy Updates

We may update this Policy from time to time. The “Last updated” date shows when this Policy was most recently revised.

The Policy in effect when your order is accepted will continue to apply to that order, except where a change is required by law or agreed with you.