Delivery Information

1Order Processing

Orders are normally processed within 3–5 business days before shipment. Processing includes confirming the order details, preparing the item, completing a quality check, and packing the order for dispatch.

2Shipping Options

Shipping time begins after processing is complete and your order has been dispatched.

3Delivery Estimates

All processing and shipping times are estimates rather than guaranteed delivery dates. Business days do not include weekends or public holidays.

Delivery may take longer because of carrier delays, severe weather, peak holiday periods, customs clearance, an incomplete or incorrect address, or other circumstances outside our reasonable control.

If you need your mascot by a specific event date, please allow extra time and contact us before ordering if you need help choosing a shipping method.

4Shipping Address and Tracking

• Please provide a complete and accurate shipping address at checkout.
• Contact us as soon as possible if an address correction is needed. Changes may not be possible after dispatch.
• After your order ships, we will send a shipment confirmation email with available tracking information.
• If you do not see the shipment email, please check your spam or junk folder and confirm that the email address on your order is correct.

5International Orders

International shipments may be delayed by customs clearance. Customs duties, import taxes, VAT, brokerage fees, or courier handling charges may also apply depending on the destination.

Unless checkout expressly states otherwise, these local charges are not included in the shipping amount and are the recipient’s responsibility. Please review our Customs & Import Tax Policy for details.