1What kinds of mascot costumes do you offer?
Wishmascot offers ready-to-order and custom-made mascot costumes for schools, teams, businesses, promotions, holidays, and events. Available sizes, colors, accessories, and customization options are shown on each product page.
2How do I order a custom or personalized mascot?
Select the available customization options on the product page and provide complete, accurate measurements, colors, artwork, logos, text, and other requested details. Production may not begin until we receive all required information or approvals.
Please review every detail carefully. Custom and personalized orders cannot be cancelled after they are placed, and customer-approved details normally cannot be treated as a product defect.
3What payment methods do you accept?
We use PayPal to process online payments. You may pay with a PayPal account or, when PayPal offers guest checkout for your transaction, with an eligible credit or debit card. Guest checkout availability is controlled by PayPal. Read our Payment Methods page for details.
4How long will it take to receive my order?
Standard orders normally require 3–5 business days of processing before shipment. Custom-made items require an additional 3–5 business days. After dispatch, standard delivery is estimated at 7–10 business days, while express delivery is estimated at 3–5 business days.
These are estimates, not guaranteed delivery dates. Customs, carrier delays, weather, holidays, and address issues may affect arrival. See our Delivery Information.
5Is shipping free, and do you offer express delivery?
Standard shipping is free on all orders. Express shipping is available for $100.00 per item. The available method and final shipping charge are shown at checkout before payment. Express delivery shortens the shipping stage only; it does not shorten processing or custom production time.
6How can I track my order?
After your order is dispatched, we send a shipment confirmation email with available tracking information. Please check your spam or junk folder. If the applicable processing period has passed and no tracking details have arrived, contact us with your order number.
7Can I change or cancel my order?
A paid standard, non-custom order may be cancelled only before dispatch. Send the request as soon as possible; cancellation is not complete until we confirm it by email. Custom or personalized orders cannot be cancelled after they are placed, and no order can be cancelled after dispatch.
Address corrections must also be requested before dispatch and are not complete until confirmed. Read our Order Cancellation Policy.
8What is your return and refund policy?
We accept return claims only when an item arrives damaged, has a manufacturing defect, is incorrect, or is materially different from the approved order specifications. Contact us within 7 calendar days after delivery, keep the item unused with its original packaging, and wait for return authorization before sending it back.
We do not accept returns for change of mind, ordering the wrong size, or product, color, or design preference. For complete conditions, see our Return & Refund Policy.
9Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or courier handling charges. Unless checkout expressly states otherwise, these charges are not included in the product price or shipping charge and are the recipient's responsibility. Customs clearance may also delay delivery. See our Customs and Import Tax Policy.
10How can I contact Wishmascot?
Email sale@wishmascot.com, call +1 949-663-3608, or use our Contact Us form. For order-related questions, include your order number and the email address used at checkout.