Payment Methods

1Accepted Payment Methods

Choose from the payment options displayed at checkout. PayPal processes payments made using the methods below.

2How to Pay

1. Review the items in your cart and continue to checkout.
2. Enter or confirm your complete and accurate billing and shipping details, including any details supplied by your wallet.
3. Review the order total, currency, shipping method, and any other charges displayed.
4. Select an available payment method: PayPal, Google Pay, Apple Pay, or a card option offered through PayPal.
5. Follow the prompts for your selected method to sign in, enter card details, or confirm your wallet payment.
6. Review the payment details and authorize the transaction.
7. Wait for the Wishmascot order confirmation page to appear. If you were redirected away from Wishmascot, return when prompted.

3Payment Authorization and Order Confirmation

We begin processing an order after payment has been confirmed. A payment notification does not replace the Wishmascot order confirmation.

• Completed payment: You should receive an order confirmation at the email address entered during checkout.
• Pending or held payment: Order processing may be delayed until PayPal confirms that the payment is complete.
• Failed or cancelled payment: The order will not be processed unless a successful payment is completed.

If your payment appears successful or you see a charge but do not receive an order confirmation, contact us before attempting another payment. Include your name, checkout email, payment method, and any available transaction reference or Wishmascot order number.

4Currency and Additional Charges

The order total and transaction currency are displayed during checkout before you authorize payment. Review any additional currency or conversion information shown by your selected payment method.

Your card issuer, bank, or PayPal may apply currency-conversion, cross-border, or other transaction fees under its own terms. These third-party fees are not charged or controlled by Wishmascot.

5Payment Security

Payments are processed through PayPal. If you choose Google Pay or Apple Pay, you authorize payment through the selected wallet. Wishmascot receives the information needed to confirm and fulfill your order, but does not receive your full credit or debit card number.

• Confirm that the payment screen shows the correct Wishmascot order details before approving payment.
• Do not send your full card number, card security code, account passwords, or verification codes by email or through our contact form.
• If you notice an unfamiliar transaction, contact your card issuer or the relevant payment service promptly and notify Wishmascot support.

6Refunds

An approved refund is processed through PayPal and returned to the original payment method used for the order, including payments made using Google Pay or Apple Pay. We cannot redirect an approved refund to a different card, PayPal account, bank account, or person.

After Wishmascot issues a refund, your payment provider, bank, or card issuer may require additional time to post the funds to your account.

7Payment Problems

If a payment option is missing, or your payment is declined, interrupted, or remains pending:

1. Confirm that your billing details match the information held by your card issuer or bank. If using a wallet, check its saved card and address details.
2. If Google Pay or Apple Pay is not shown, check that your device or browser and wallet setup support that method. You may choose another available option before submitting payment.
3. Check that your selected funding source has sufficient available funds and is approved for online or international transactions.
4. Try another payment only after confirming that the first attempt failed or was cancelled. If the status is unclear, a charge appears, or payment remains pending, contact us before paying again.
5. Contact your payment service or card issuer if the payment continues to fail, because Wishmascot cannot approve a transaction on their behalf.

To help us locate a payment, provide your name, checkout email, payment method, and any available transaction reference or Wishmascot order number. Do not send full card details, passwords, or verification codes.