Payment Methods

1Accepted Payment Methods

We currently accept payments through PayPal. The payment choices available for an order are displayed during checkout.

2How to Pay

1. Review the items in your cart and continue to checkout.
2. Enter a complete and accurate billing and shipping address.
3. Review the order total, currency, shipping method, and any other charges displayed.
4. Select PayPal as your payment method.
5. On PayPal's payment page, sign in to your account or choose the card or guest checkout option if it is available.
6. Review the payment details and approve the transaction.
7. Return to Wishmascot and wait for the order confirmation page to appear.

3Payment Authorization and Order Confirmation

We begin processing an order after payment has been confirmed. A completed PayPal payment does not replace the Wishmascot order confirmation.

• Completed payment: You should receive an order confirmation at the email address entered during checkout.
• Pending or held payment: Order processing may be delayed until PayPal confirms that the payment is complete.
• Failed or cancelled payment: The order will not be processed unless a successful payment is completed.

If PayPal shows a completed payment but you do not receive an order confirmation, contact us before attempting another payment. Include your name, checkout email, PayPal transaction ID, and any Wishmascot order number shown.

4Currency and Additional Charges

The order total and transaction currency are displayed during checkout and again on PayPal's payment page before you approve payment.

Your card issuer, bank, or PayPal may apply currency-conversion, cross-border, or other transaction fees under its own terms. These third-party fees are not charged or controlled by Wishmascot.

5Payment Security

Payment details are entered and processed through PayPal. Wishmascot receives the information needed to confirm and fulfill your order, but does not receive your full credit or debit card number.

• Confirm that the checkout page shows the correct Wishmascot order details before approving payment.
• Do not send your full card number, card security code, PayPal password, or other account password by email or through our contact form.
• If you notice an unfamiliar transaction, contact PayPal or your card issuer promptly and notify Wishmascot support.

6Refunds

An approved refund is returned through PayPal to the original payment method used for the order. We cannot redirect an approved refund to a different card, PayPal account, bank account, or person.

After Wishmascot issues a refund, PayPal, your bank, or your card issuer may require additional time to post the funds to your account.

7Payment Problems

If your payment is declined, interrupted, or remains pending:

1. Confirm that the billing details entered with PayPal match the information held by your card issuer or bank.
2. Check that your selected funding source has sufficient available funds and is approved for online or international transactions.
3. Return to checkout and try again only if PayPal clearly shows that the first payment failed or was cancelled.
4. Contact PayPal or your card issuer if the payment continues to fail, because Wishmascot cannot approve a transaction on their behalf.

To help us locate a payment, provide your name, checkout email, PayPal transaction ID, and Wishmascot order number. Do not send full card details or passwords.