Customs & Import Tax Policy

At www.wishmascot.com, we aim to provide a smooth shopping experience, including clear information regarding customs and import taxes for our international customers. Please read the following guidelines to understand how these fees may affect your order.

1. Customs Duties and Import Taxes

1.1 Overview

When ordering from www.wishmascot.com to a destination outside of the United States, your package may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are beyond our control and are the responsibility of the recipient.

1.2 Customs Fees

• Customs Duties: These are taxes imposed by your local customs authority based on the value and type of goods being imported.
• Import Taxes: This may include VAT or other taxes applicable in your country.

2. Responsibility for Fees

2.1 Recipient Responsibility

• Payment of Fees: Any customs duties, taxes, or additional fees incurred upon delivery are the responsibility of the recipient and are not included in the cost of shipping at checkout.
• Customs Regulations: It is the recipient’s responsibility to be aware of and comply with local customs regulations and requirements.

2.2 Handling Fees

• Courier Charges: Some courier companies may charge additional handling fees for customs processing. These fees are also the responsibility of the recipient.

3. Customs Clearance Process

3.1 Delays

• Potential Delays: Customs clearance can sometimes cause delays in the delivery of your order. These delays are beyond our control and may vary depending on your local customs office.

3.2 Documentation

• Required Documentation: We provide all necessary documentation to facilitate customs clearance. However, it is the recipient’s responsibility to ensure that all required paperwork is completed and submitted as needed.

4. Contacting Customs Authorities

4.1 Inquiries

• Local Customs Office: For information on potential customs duties, taxes, or fees, please contact your local customs office. They can provide details on applicable rates and procedures.

4.2 Assistance

• Support: If you have any questions or need assistance regarding customs and import taxes, feel free to contact our customer support team. We can help with general inquiries but cannot influence customs decisions or fees.

5. Additional Information

5.1 Order Cancellation

• Order Cancellation Due to Fees: If you refuse to accept a delivery due to customs duties or import taxes, we are unable to refund these charges. Please review all potential costs before placing your order.

5.2 Address Accuracy

• Ensure Accuracy: To avoid delays or issues with customs, please ensure that your shipping address is complete and accurate.

6. Contact Us

If you have any questions about customs duties or import taxes, or need further assistance, please contact our customer support team:

Email: sale@wishmascot.com